The analyst will have a passion for problem solving, comfort with ambiguity and the ability to think conceptually, analytically and creatively. This position is a permanent remote home-based worker. Your home office does not need to be near an Optimereoffice, but it does need to be in the United States. This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.
Collaborate with business users and analyze the data and report on all Roadside areas, including but not limited to contact center performance, digital self service, partner reporting, marketing channel effectiveness, customer experience, and Claims/Billing
Collect, analyze, and evaluate data to break down strategic problems, track project performance and important developments; Synthesize raw data into digestible and actionable information
Conduct in-depth data analyses using traditional and advanced statistical methods. Assess trends and provide data interpretation to identify important business issues.
Responsible for gathering and documenting business requirements in a way that effectively conveys the required functionality to stakeholders and Data Scientist/Business Intelligence team
Responsible for identifying, analyzing, and interpreting trends or patterns in complex data sets
Designs and produces regular and ad-hoc analysis, reports, and dashboards to effectively communicate data driven insights to stakeholders.
Provide technical assistance and cross training to other team members
Provide training and assistance to users for generation of adhoc reports
Design and implement technology best practices, guidelines and repeatable processes
Translate business requirements and unstructured business issues into data analytic problems
Create best practices for testing/profiling of data to ensure proper operation and accuracy
Effectively communicate technical analyses and results to analytics leaders
This job does not have supervisory duties.
Ability to manage multiple projects concurrently
Experience working with cross-functional teams and offshore team
Strong collaboration & team skills
Strong analytical and problem-solving skills
Detail oriented
Self-motivated
Bachelor's degree in business, management information systems, computer programming or related field
Knowledge and experience (5-7 years experience) in data preparation, data analysis, and statistical tool sets including but not limited to Tableau, SQL, R, Python
Proficient in statistics
None
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
Equal Opportunities Optimere is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Optimere does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable PLEASE NOTE: Optimere is unable to sponsor visas at this time. You must be a US Citizen or Permanent Resident authorized to work in the US.
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